What Our Clients Are Saying!

Marcia is a masterful communications trainer and coach with a down-to-earth, empowering style. Our leaders were struggling with different opinions on how to run the business, causing great discord. Marcia worked with everyone both individually, and as a team to create solutions for the communication breakdown. Her sense of humor and ability to make everyone feel comfortable is remarkable. Many of the tools we learned, I still use to this day!

Monique Fitch, Owner/Manager “A Little Bit of Eden: Salon & Day Spa” 

I have had the pleasure of working closely with Marcia and Convivial Consulting for several years. I had admired her work ethic and professional skill set during our time together in a corporate setting. In recent years we had professionally reconnected for consulting purposes. 

Marcia has a tremendous amount of knowledge and experience in hospitality. Her dedication and passion for this industry are undeniable. What she brings to the table is solid, hands-on operational know-how that truly enables her to cultivate success. 

Her knowledge of training and development contributes to varying teams adopting her vision in creating an environment that makes excellence in service a top priority.

Julie Calabrese, CMS | Owner | Bee Considerate Hospitality, LLC

Marcia has an energetic & positive approach with a wicked sense of humor! Backed by her years of knowledge and experience, she successfully created training and systems for a very challenging, ever changing restaurant opening. She is confident and strong, while being kind. I appreciate her commitment to seeing the project through, being at the restaurant, working closely with managers, chefs, and employees. Her clear expectations of high service standards and leadership training set the standard for my employees. Marcia is consistent, fair, funny, and incredibly calm in a stressful environment! I will have Marcia consult on any of my future restaurant projects.

Joshua Elliott | “Certified Executive Chef/ Charcuterie Master/Culinary Educator/ Restaurant Innovator”

Marcia’s knowledge and leadership skills transfer easily into teaching any level of learner. She has an uncanny ability to quickly assess her learning audience and tailor her teaching style. She also can structure training to be most beneficial for time and money budgets. Marcia created training programs for a restaurant group I was consulting for. It was imperative that she partner with HR and Operations Leadership to fully understand the vision and values of the owners. Her ease and ability to intelligently assess the broken fundamentals were critical to the project. She not only created succinct and practical training programs, but she contributed to re-energizing the organization. Marcia made it fun- while approachable. She helped instill a sense of collaboration- individuals felt empowered to share new ideas and inspiration. Managers and leaders were excited to come to work- keeping the culture alive. 

Cathy Nannemann | Human Resources Consultant | Organizational Development